Virtual assistant
This service is useful for small and medium-sized businesses looking to save on office and staff maintenance costs. The virtual assistant will provide the services of a professional secretary and enable your company to stay in touch with its customers around the clock, 365 days a year, without incurring additional costs for office rent, work organization or staff supervision. This is a great way to manage your business by efficiently processing all incoming customer enquiries: calls, emails, messages sent via social networks, or SMS messages.
We provide the following services:
- Customer enquiry management via e-mail.
- We manage Messenger and the communication platforms of other social networks;
- We manage the comments section on Facebook and other social networks;
- Acceptance of customer orders via electronic channels.
- Registration of malfunctions.
- Company documentation management.
Interested?
Register for a free consultation and we will offer the best solution for your business.
Advantages:
Multilingual system
The distribution of enquiries through a unified system ensures that they are answered properly and in a timely manner, regardless of the channel through which they are received: telephone, e-mail, chat, or social networks.
Speed with live chat
Processing of enquiries received in live chat or via other communication channels "here and now".
24/7 service
Quality control
Feedback
Our statistical data processing system ensures the monitoring of managed projects, and generates real-time and historical reports on qualitative and quantitative indicators.